Independence note: askotto is an independent consumer-information and consultancy publisher. We are not a mobile network, and we are not owned by, partnered with, or endorsed by Three, O2, Sky Mobile, EE, Vodafone or any provider named in these reports. Everything here is general guidance, marked and written by our own reviewers; confirm current details with the network before acting. Our phone and WhatsApp lines reach askotto consultants only — never a network's own customer service.
Talk it through
Two ways to reach a consultant
Call0330 059 7113 — plan comparisons, switching walk-throughs, coverage puzzles, scam checks.
WhatsAppMessage us on WhatsApp — same consultants, in writing, at your pace.
What we'll doExplain any report, mark a deal you've been offered, walk you through a PAC switch or a complaint letter.
What we'll never doAsk for passwords, one-time codes, or payment details; sell you a plan; pretend to be a network.
Red-pen note: If anyone claiming to be askotto asks for a one-time code or payment, hang up — that is not us, and it is not how we work.
Before you call
Two minutes of prep that doubles the value
Have these to hand
- Your postcode (for coverage questions).
- Your last bill or the app's usage screen (for sizing questions).
- The exact offer, in writing, if you want a deal marked.
- Dates and references, if it's a complaint.
Independence note: askotto is an independent consumer-information and consultancy publisher. We are not a mobile network, and we are not owned by, partnered with, or endorsed by Three, O2, Sky Mobile, EE, Vodafone or any provider named in these reports. Everything here is general guidance, marked and written by our own reviewers; confirm current details with the network before acting. Our phone and WhatsApp lines reach askotto consultants only — never a network's own customer service.